Terms of delivery
By sending the order form, you confirm that you have read the delivery and payment terms, that you accept them and that you are committed to complying with them.
Visiting hours
The order service is open around the clock, every day of the year. Updates made outside service hours may cause short service interruptions, which we will try to announce on the home page.
The collection of goods in the warehouse and delivery to the customer takes place according to the delivery schedules agreed between OneMed and the customer. The delivery and price conditions of the day of the order apply to the order.
Delivery methods
The order is delivered to the customer as a postal package to the selected postal collection point or as home delivery directly to the recipient. In connection with the home delivery service, the customer can choose how the delivery is made.
The ordered products are delivered by post in a transport package, from which the contents of the package cannot be identified.
Tariff
Prices include VAT, but not delivery costs. If there are clear price errors in the price list, the product will not be sold at a clearly lower price if it can be assumed that the customer has understood the existence of the error.
We always check the prices at the time of processing. When the price drops, we adjust the prices to the customer's open order. If the price of the product increases before the order is shipped, we will deliver it at the original price.
Delivery time estimates have been prepared based on information provided by importers and manufacturers. OneMed Oy or the suppliers it uses are not responsible for delays caused by unforeseen changes coming from outside their sphere of influence.
OneMed Oy reserves the right to limit the sale of products in exceptionally large batches. OneMed Oy does not sell its products for resale.
Provision
In matters related to orders, deliveries and products, our customer service is available on weekdays from 8 a.m. to 4 p.m.:
Customer service: 020 786 6860
Customer service e-mail: asiakaspalvelu@onemed.com
A completed order is processed within five days of receipt. Ready order means an order in which all the products are in our warehouse and reserved for the order. If it's OneMed Kotiin! -selection order, the payment method must also be approved. The products of a single order can be delivered in several shipments, if part of the order remains for later delivery. OneMed Kotiin! - selection, the buyer can alternatively accept either delayed delivery of the product or cancellation of the order. If the order contains only self-priced products, the shipping costs will normally be charged according to the currently valid price list.
The customer commits to the delivery conditions in force with each order.
Order confirmation
Once the order has been received, an order confirmation will be sent by e-mail. The customer should always check the content of the order confirmation. If you have any questions, please contact our customer service immediately. Dealing with customer service will be speeded up if you indicate the order number in connection with the question.
Check the delivered order immediately after receiving it. Any deviations must be reported to our customer service immediately.
Payment
Please note that those ordered through the home customer portal OneMed Kotiin! - it is possible to pay for the products in the selection only by card payment.
In connection with the order, a cover reservation is made on the payment card. OneMed Oy only invoices for delivered products.
Restoration
OneMed Oy offers its customers OneMed Kotiin! - selection, a 14-day right of return. Please note that returns are agreed with our customer service before the return. All the necessary information for a free return can be obtained from our customer service. OneMed Oy is responsible for the return costs when the return has been made in accordance with the given instructions via Posti's customer return service.
Simply not picking up or returning the goods is not enough to cancel the transaction.
When returning, please check that the product is salable and in the original packaging. Markings may not be made on the packaging. According to the law, the buyer is responsible for the reduction in value if he has put the product into use.
The limitations of the right of return are determined in accordance with Chapter 6, 16 of the Consumer Protection Act: Hygiene and intimate products do not have the right of return after opening the package, because the product cannot be returned for sale due to its nature.
OneMed Oy will return to the customer all payments received from the customer regarding the returned products, including possible delivery costs, without delay and in any case no later than 14 days after the company has received the returned products back or until the customer has proven in a verifiable way that he has sent the products back. The refund includes the shipping cost if the customer returns the entire order.
OneMed Oy performs the refund using the payment method with which the customer has paid for the order and in such a way that the customer does not incur costs for returning the services.
Complaints
If the delivered product is incorrect or defective, the customer must notify OneMed's customer service immediately.
We deliver a new product free of charge. If this is not possible, we will return the performance we received for the product after receiving the product return. Return instructions can be found in the Return section.
A free-form complaint can be submitted either by e-mail to the address kaskapalvelu@onemed.com or by letter to the Helsinki office at the address below:
OneMed Oy
PL 10/Metsäläntie 20
00320 Helsinki
Customer data and data protection
Customer information is stored in OneMed Oy's customer register. You can read more detailed information about the stored data and its use in the privacy statement published in the service.
We use cookies in the service, the use of which is further detailed in the service.
Dispute resolution and venue
To be resolved by the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the case to the Consumer Disputes Board, the consumer must contact the magistrates' consumer advisory service (www.kuluttajaneuvonta.fi).
In connection with the EU's ODR regulation (Online Dispute Resolution), the customer also has the option of using the European Consumer Center's forum ec.europa.eu/odr as a dispute resolution channel.
The customer can file a lawsuit against OneMed Oy regarding disputes arising from the debt relationship of the contract either in the district court of OneMed Oy's domicile or in the district court of the place in Finland in which he has his place of residence.
If the customer does not have a place of residence in Finland, disputes are handled in the district court of OneMed Oy's domicile.
Attorney fees will not be reimbursed, because the consumer advisory service and the consumer dispute board offer free help in resolving disputes.